About UsTerms & Conditions1.GENERAL
1.1. All orders for products and services on the SENECAUK website ("www.SENECAUK.com") are accepted by SENECAUK ("SENECAUK") subject to these terms and conditions of sale. No other terms will apply to the supply of products and services by SENECAUK unless agreed in writing by an authorised signatory of SENECA.
1.2. If a Customer or User of www.SENECAUK.com breaches these terms and conditions and SENECAUK takes no action, SENECAUK will still be entitled to use its rights and remedies in any other situation where the Customer or User of www.SENECAUK.com breaches these terms and conditions.
1.3. These terms and conditions do not apply to export transactions, to which separate terms and conditions of sale apply.
1.4. SENECAUK is a business-to-business supplier. www.SENECAUK.com is intended for use by business customers and not for consumers or private individuals. Notwithstanding the foregoing, nothing in these terms and conditions shall affect the statutory rights of a Customer who deals as a consumer.
2. OUR CONTRACT
2.1. All descriptions of the products and services contained on www.SENECAUK.com or otherwise communicated to the Customer are approximate only and shall not form any part of the contract between SENECAUK and the Customer.
2.2. The advertising of products and services in www.SENECAUK.com merely constitutes an invitation by SENECAUK for the Customer to make an offer to purchase products and services.
2.3. When the Customer clicks 'Next' after entering payment details at the end of the checkout process this represents such an offer which is accepted by SENECAUK when SENECAUK send email confirmation to the Customer that they have despatched this order (a "Despatch Confirmation Email"). That acceptance will be complete at the time SENECAUK send the Despatch Confirmation Email to the Customer.
2.4. Any products on the same order that have not gone through this process of acceptance do not form part of that contract.
2.5. Unless otherwise agreed in writing, the contract shall in all respects be construed and operated as an English contract and in conformity with English Law. All terms and conditions here only operate to the fullest extent permitted by law.
3. ORDERING
3.1. SENECAUK reserves the right to decline to trade with any company or person. In addition, SENECAUK may decline to accept any order, whether or not payment has been received, by giving notice of non-acceptance to the Customer by telephone, facsimile, email or post within a reasonable period of receipt by SENECAUK of the order. In such instances the Customer will not be charged for the order.
3.2. Generally, SENECAUK will not charge for any item until it is ready to ship.
3.3. SENECAUK executes orders to the Customer's requirements, and does not substitute one product for another unless requested or permitted by the Customer, or unless the product has been superseded. To the extent that orders cannot be fulfilled completely from stock, the unfulfilled balance will, at the Customer's option, either be put on back order to be fulfilled when SENECAUK next has available stock or be cancelled without penalty.
3.4. If the Customer confirms telephone, fax or internet orders, the confirmation must be marked 'CONFIRMATION ONLY' to avoid duplication. If the Customer orders the wrong product or number of products, or duplicates orders, the provisions of '16”. CANCELLATIONS' will apply.
3.5. Hard copies of the Customer's order documentation and hard and electronic copies of relevant SENECAUK documentation will be kept on file by SENECAUK to facilitate easy and accurate re-ordering in the future. This information will be made reasonably accessible upon request. |
Making A Purchase
4. DELIVERY
4.1. SENECAUK will aim to deliver products in accordance with the Customer's order.
4.2. Delivery prices apply per shipment, irrespective of the number of products ordered.
4.3. SENECAUK currently ships UK orders by ANC Express Next Day service as standard. The price for this is set out in www.SENECAUK.com current at the time of order. This Next Day service is optionally upgradeable to Before 9, Before 10 or Before 12 if required with prices on application.
4.4. SENECAUK currently ships overseas orders by the most cost-effective method that gives traceability. Due to the diverse pricing structures involved in international shipping it is impossible to provide both a cost-effective delivery and an estimate for costs prior to dispatch. The shipping price shown in the checkout process and receipt is for domestic shipping only and should be ignored by international customers. Once the Customer places an order the SENECAUK Sales Office will contact them with details of the most cost-effective shipping method. Should the cost be unacceptable the Customer may cancel the order without penalty.
5. TIMES AND DELAYS
5.1. Times and dates for delivery quoted in www.SENECAUK.com or by SENECAUK's employees are approximate only and SENECAUK shall not be liable for the consequences of any delay in delivery. Time for delivery shall not be of the essence.
5.2. If any delivery is late, the Customer must notify SENECAUK, and SENECAUK shall endeavour to ascertain if the product has been delivered or the expected delivery time of the product to the Customer. If a revised delivery time is not acceptable SENECAUK may also, at its discretion, offer an alternative delivery option. These are the Customer's exclusive remedies for late delivery.
6. INSPECTION
6.1. The Customer must refuse parcels delivered to them in a damaged condition.
6.2. The Customer must inspect the products as soon as is reasonably possible after delivery and shall, within three days of the date of delivery, give notice to SENECAUK (with accompanying delivery note where relevant) in detail of:
6.2.1. Any defect in the product that is apparent on reasonable examination. In this case SENECAUK shall, at its discretion, replace the product (original to be returned at the Customer's cost and risk) or refund the purchase price;
6.2.2. Any shortfall in products delivered. In this case SENECAUK shall, at its discretion, deliver the undelivered products or refund the price of the undelivered products;
6.2.3. Any delivery of products not in accordance with the order. In this case SENECAUK shall, at its discretion, replace the products (originals to be returned at the Customer's cost and risk) or refund the purchase price; or
6.2.4. Any non-delivery of invoiced products, in which case the time limit is within three days of the invoice date. In this case SENECAUK shall, at its discretion, despatch the undelivered products or refund the price of the undelivered products.
6.3. If the Customer fails to give any such notice, the products shall be conclusively presumed to be, in all respects, in accordance with the order and free from apparent defects, and the Customer shall be deemed to have accepted the products accordingly. Section 32(2) and 32(3) of the Sale of Goods Act 1979 shall not apply.SENECAUK's record of the products despatched (including the quantity) shall be conclusive evidence of the products received by the Customer, unless proved otherwise by the Customer.
6.4. The remedies set out above are the Customer's exclusive remedies for apparent defects in the products, short delivery of products, delivery of products not in accordance with the order and non-delivery of invoiced products. SENECAUK shall not be liable for any losses, consequential or otherwise, arising from these circumstances |
Shipping And Handling
7. RISK AND OWNERSHIP
7.1. Risk of loss of or damage to the products in transit shall pass to the Customer immediately on despatch.
7.2. Absolute ownership of the products shall not pass to the Customer until all sums due to SENECAUK from the Customer for all products ordered from SENECAUK have been received by SENECAUK (in cash or cleared funds).
7.3. If a Customer with credit terms is late in paying any sum to SENECAUK, then SENECAUK shall be entitled to the immediate return of all products where the ownership has not passed to the Customer.
7.4. The Customer agrees to store, record and identify as appropriate goods in such a way that they are readily identifiable as the property of SENECAUK, whether on the Customer's premises or elsewhere and authorises SENECAUK and its agents to recover the products, and to enter any premises of the Customer for that purpose.
7.5. Demand for or recovery of the products by SENECAUK shall not of itself discharge either the Customer's liability to pay the whole of the price and take delivery of the products or SENECAUK right to sue for the whole of the price.
8. REMITTANCE TERMS
8.1. SENECAUK payment terms for registered customers are strictly thirty (30) days from date of invoice and observance of this is essential to ensure future deliveries. If payment is not made by due date an interest charge may be made monthly on the outstanding amount at two per cent above the current Bank Rate.
8.2. Customers unregistered with SENECAUK must pay by pro-forma invoice, or by credit and debit card (Delta, Electron, Fortoak, JCB, Maestro, Mastercard, Solo, UK Maestro, Visa). Customers may send their credit card information to SENECAUK via telephone, fax, post or over the internet. Information is stored in accordance with the SENECAUK Privacy Policy.
9. TAX CHARGES
9.1. For orders made from the UK, 17.5% VAT is added. For orders made from the European Union, 17.5% VAT is added unless the Customer checks the exemption box. All other orders are VAT free.
10. CREDIT CARD SECURITY
10.1. All credit card numbers are encrypted in software when the order is placed using 128-bit encryption and decrypted only after they reach the SENECAUK server. They are not held in clear text on any website.
11. CUSTOMS
11.1. When ordering goods from SENECAUK for delivery outside of the European Union a Customer may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance are borne by the Customer; SENECAUK has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; it is therefore recommended that the Customer contacts their local customs office for further information.
11.2. Additionally, when ordering from SENECAUK the Customer is considered the importer of record and must comply with all laws and regulations of the country in which they receive the goods. See the SENECAUK Privacy Policy for more information on this subject.
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Delivery Schedule
12. PRODUCT AND AVAILABILITY INFORMATION
12.1. SENECAUK reserves the right, without prior notice, to discontinue any product or to make design changes as part of its continuous programme of product improvement, or to assist product availability, and such changes may take place during the life of SENECAUK.com.
12.2. Unless otherwise confirmed, nothing in SENECAUK.com is to be taken as a representation of the source of origin, manufacture, or production of the products or any part of them.
13. SERVICES
13.1. SENECAUK offers the following services in respect of the products: repair, recalibration, programming.
13.2. SENECAUK may quote a turnaround time target for these services, but SENECAUK shall be under no liability if it fails to comply with such target.
13.3. Except in respect of the repair service, the product must be free from physical and electrical damage and from modifications (other than modifications detailed in the literature supplied with the product).
13.4. The conditions which apply to each of these services are set out below.
13.4.1. Repairs:
13.4.1.1. The repair service is subject to the availability of parts and is only available if the product has not suffered excessive physical or electrical damage and is free from modifications (other than modifications detailed in the literature supplied with the product).
13.4.1.2. Any instructions set out in the repair information supplied with the product in question must be complied with, as must the SENECAUK Returns Procedure as follows.
13.4.1.3 RETURNS PROCEDURE
13.4.1.3.1 Before returning any goods the Customer should first contact SENECAUK via telephone, facsimile, post or at support@SenecaUK.com to try and resolve any issues as quickly as possible, and to receive notification of return details and an RMA number, which is to be quoted on all paperwork.
13.4.1.3.2. The Customer must then return the products suitably packaged and, where relevant, returned in accordance with any particular instructions which SENECAUK may have notified to the Customer at the time of supply. All returns are sent to SENECAUK at the Customer's cost and risk.
13.4.1.3.3. Returned products or parts must be accompanied by an advice note stating the original invoice number in respect of the products, the RMA number and the nature of any claimed defect, together with such further information as SENECAUK may at the time of supply have stipulated.
13.4.1.4. When the Customer returns products otherwise than in accordance with these provisions, SENECAUK may refuse such products and return them to the Customer at the cost of the Customer.
13.4.1.5. SENECAUK may at its absolute discretion either repair the product or replace it with a substitute product.
13.4.1.6. Any products which are replaced by SENECAUK shall become the property of SENECAUK. Title to replacement products shall pass to the Customer on delivery, and the period of the replacement product's warranty shall be calculated from the date of despatch and invoice. The period of a repaired product's warranty shall also be calculated from the date of despatch and invoice.
13.4.1.7. Any Customer-generated software returned with a product may be erased or otherwise destroyed on receipt and SENECAUK shall not be under any liability whatsoever in respect of any data contained in such software.
13.4.1.8. If the product is under warranty (see '14. WARRANTY' for more information) SENECAUK will repair free of charge.
13.4.1.9. If the product is not under warranty SENECAUK will advise the Customer of costs before proceeding. If the repair is not proceeded with after receipt of a costs quotation, SENECAUK reserves the right to charge an inspection fee of £35.00 and return the product at the Customer's cost and risk.
13.4.1.10. Where product or part is returned as faulty or for examination and no fault is found, a handling charge of £35.00 may be made in addition to the cost of return of goods.
13.4.2. CALIBRATION:
13.4.2.1. SENECAUK will check the product for compliance with the published specification at appropriate points, using working standards which are periodically verified and which are traceable to national standards. Full details are supplied by SENECAUK on request.
13.4.3. Programming
13.4.3.1. The Customer shall be liable to SENECAUK for any damage and/or expense to SENECAUK arising from any computer virus present in any media supplied to SENECAUK by the Customer for use in programming or software-based services.
13.4.3.2. Any data or programmes contained in Customer's devices may be erased or otherwise destroyed and SENECAUK shall not be under any liability whatsoever in respect of any such data or programmes.
13.4.3.3. The Customer must advise SENECAUK of its specific requirements and SENECAUK accepts no liability if the Customer fails to do this.
13.4.3.4. The Customer warrants that the copying or processing by SENECAUK of any programme supplied to SENECAUK in any form will not infringe the intellectual property or other rights of any third party.
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Back Orders
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges
For orders made from the European Union, the prevailing VAT rate at the time of invoice is added. All other orders are VAT free. |
Credit Card Security
16. CANCELLATIONS
16.1. The Customer may not cancel orders once accepted by SENECAUK.
16.2. SENECAUK may, at its discretion and in writing, allow an order to be cancelled subject to SENECAUK recovering from the Customer the costs incurred by SENECAUK. This charge will be a minimum of 10% of the selling price and, where equipment is specially manufactured or stocked, or where it cannot be returned to SENECAUK's supplier(s), generally a maximum of 75% of the selling price.
16.4. In the event of part cancellation, SENECAUK may invoice the Customer any difference in selling price per unit applicable to the quantity actually despatched up to the time of cancellation compared to the quantity ordered.
16.5. Save as expressly provided in these terms and conditions, all implied rights of return (whether statutory or otherwise) are excluded to the fullest extent permitted by law.
16.6. A Customer in the EU dealing as a consumer has a 'cooling-off' period of 7 days following receipt of goods in which goods may be returned, at the Customer's cost and risk, for a refund. Goods must be in the same condition as despatched (unused, unopened and boxed), and software, calibrated products, or specially manufactured products are excluded. SENECAUK accepts no responsibility for any loss of or damage to products in transit or for any items received by SENECAUK with them.
17. FORCE MAJEURE
17.1. A force majeure event is any event beyond the reasonable control of SENECAUK (including strikes, traffic congestion, the downtime of any external line, or SENECAUK inability to procure services, materials or articles required for the performance of the contract except at enhanced prices).
17.2. If SENECAUK is prevented or restricted from carrying out all or any of its obligations under these terms and conditions by reason of any force majeure event, then SENECAUK shall be relieved of its obligations during the period that such event continues, and shall not be liable for any delay and/or failure in the performance of its obligations during such period.
17.3. If the force majeure event continues for a period longer than 14 days, SENECAUK may cancel the affected order or cancel the whole or any part of these terms and conditions, without any liability to the Customer.
17.4. This condition does not affect relevant statutory rights.
18. PRIVACY
18.1. Please review the SENECAUK Privacy Policy, which governs visits to SENECAUK.com, to understand SENECAUK privacy practices.
19. CUSTOMER ACCOUNTS
19.1. If users use the 'log-in' area of www.SENECAUK.com, they are responsible for maintaining the confidentiality of their username and password and for restricting access to their computer(s) to prevent unauthorised access to their account. Users agree to accept responsibility for all activities that occur under their username or password. Users should take all necessary steps to ensure that the password is kept confidential and secure and should inform SENECAUK immediately should they have any reason to believe that their password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
19.2. Users are asked to ensure that the details they provide SENECAUK with are correct and complete and to inform SENECAUK immediately of any changes to the information that they provided when registering.
19.3. SENECAUK reserves the right to refuse access to www.SEMECAUK.com, terminate accounts, remove or edit content, or cancel orders at its discretion. If SENECAUK cancels an order, it will be without charge to the Customer (see '3. ORDERING'). |
Guarantee
20. LICENCE FOR WEBSITE ACCESS
20.1. SENECAUK grants any User of www.SENECAUK.com a limited licence to access and make personal use of Www.SENECAUK.com, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of SENECAUK. This licence does not include any resale or commercial use of www.SENECAUK.com or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of www.SENECAUK.com or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
20.2. www.SENECAUK.com or any portion ofwww.SENECAUK.com may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of SENECAUK.
20.3. Any User of www.SENECAUK.com may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of SENECAUK without express written consent. Any unauthorised use terminates the permission or license granted by SENECAUK.
20.4. Any User of www.SENECAUK.com is granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of www.SENECAUK.com as long as the link does not portray SENECAUK, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. Users may not use any proprietary graphic or trademark as part of the link without the express written consent of SENECAUK and/or, where appropriate, SENECA s.r.l. (Italy).
21. USER CONDUCT
21.1. Users must not use www.SENECAUK.com in any way that causes, or is likely to cause, www.SENECAUK.com or access to it to be interrupted, damaged or impaired in any way. Users understand that they, and not SENECAUK, are responsible for all electronic communications and content sent from their computer to SENECAUK and they must use www.SENECAUK.com for lawful purposes only. Users must not use www.SENECAUK.com for any of the following:
21.1.1. for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;
21.1.2. to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any 'spam;' or
21.1.3. to cause annoyance, inconvenience or needless anxiety.
22. ACCESS TO www.SENECAUK.com
22.1. SENECAUK shall endeavour to ensure that availability of www.SENECAUK.com will be uninterrupted and that transmissions will be error-free; however, due to the nature of the internet, this cannot be guaranteed. Also, users' access to www.SENECAUK.com may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. SENECAUK shall attempt to limit the frequency and duration of any such suspension or restriction.
23. ELECTRONIC COMMUNICATIONS
23.1. When users visit www.SENECAUK.com or send emails to SENECAUK, they are communicating with SENECAUK electronically. SENECAUK communicate with users by phone, fax, email or by posting notices on www.SENECAUK.com. For contractual purposes, users consent to receive communications from SENECAUK electronically and agree that all agreements, notices, disclosures and other communications that SENECAUK provides to them electronically satisfy any legal requirement that such communications be in writing. This condition does not affect relevant statutory rights.>!!
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Reaching Us
24. DISCLAIMERS
24.1. SENECAUK makes no warranties, representations or undertakings about:
24.1.1. Any of the content of www.SENECAUK.com (including, without limitation, any as to the quality, accuracy, completeness or fitness for purpose of any such content); or
24.1.2. Any content of any other website referred to or accessed by hypertext links or otherwise through www.SENECAUK.com ("Third Party Site").
24.2. SENECAUK does not endorse or approve the content of any Third Party Site, nor will SENECAUK have any liability in connection with any of them (including, but not limited to, liability arising out of any allegation that the content of any Third Party Site infringes any law or the rights of any person or is obscene, defamatory or scandalous).
25. ALTERATION OF SERVICE OR AMENDMENTS TO THE TERMS
25.1. SENECAUK reserves the right to correct errors on and make changes to www.SENECAUK.com (including prices and offers), policies, and these terms and conditions at any time without liability to the User or Customer. Users and customers will be subject to the policies and terms and conditions in force at the time that they use www.SENECAUK.com or that they order goods from SENECAUK, unless any change to those policies or these conditions is required to be made by law or government authority. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
26. OUR DETAILS www.SENECAUK.com is the company website of and is operated by SENECAUK UK.
Registered Office:
SENECAUK
Unit 1 Wilmot Hall
Golden Butts Road
ILKLEY
West Yorkshire
LS29 8HS
United Kingdom
Registered Number: 2612775
VAT Registration Number: 557 2042 51
You can contact us by clicking our Support page.
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Privacy Policy
SENECAUK do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
- Take and fulfil customer orders
- Administer and enhance the site and service
- Only disclose information to third-parties for goods delivery purposes
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